Terms and conditions CPTN Originals

Introduction 

Welcome to the CPTN originals terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Before placing an order, if you have any queries relating to these terms and conditions, please contact CPTN originals at info@cptnoriginals.com. We may change these terms from time to time without noticing to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes.
Each time you use our services, you acknowledge that you have read these Terms and agree to be legally bound by them. If you do not agree to be bound by these Terms, you may not use the website or the services provided by Company through its website. Below you will find our Terms & Conditions.

Identity of the trader:

The company details are:

cptn-originals.com
Houttil 1E
1811 JL Alkmaar
The Netherlands

Email: info@cptnoriginals.com

VAT: NL002281894B61
Chamber of Commerce: 61670014

 

 

  1. General

1.1 The General Terms and Conditions of CPTN originals are valid to all offers, products, orders, agreements and deliveries of CPTN originals. When you order an item, you agree to these terms and conditions. Read this carefully before you place an order. If you have any questions about these conditions, please contact CPTN originals at info@cptnoriginals.com

  1. Agreement and Order

2.1 The agreement is binding at the time you place an order. CPTN originals processes the order after the payment has been received. Until then, CPTN originals is the owner of the products.

2.2 As soon as your order has been processed, you will receive a confirmation by e-mail that the payment has been accepted and an e-mail with the details of your order.

2.3 Pictures and specifications are for indication. All products are handmade and can therefore be slightly different. If a product does not meet your expectations, you can return it (see article 6), but it cannot be a reason to submit a claim.

2.4 From time to time there may be information on the site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). 

  1. Payment and payment methods

3.1 You can choose from nine different secure payment methods: PayPal and I-deal.

3.2 Please note that although the Websites have been carefully compiled, it is possible that the price information on our Websites contains errors. We reserve the right to cancel your purchase in the event of obvious errors.

3.3 All product prices are including VAT and excluding shipping costs.

3.4 Credit card details such as credit card number, expiration date, etc., are automatically transferred via an encrypted and secure system to the payment provider, full credit card details are not visible. If you pay with Visa or Masterard there is extra protection through special verification methods (Verified by Visa or Mastercard Secure Code).

  1. Delivery

4.1 Orders placed before 16:00 on workdays will be send out on the next day. Orders outside of Benelux, Germany, Spain, Italy, UK will be shipped within 5 business days. 

4.2 Delivery times:
The Netherlands ± 2 business days.
Belgium & Germany ± 5 business days.
Europe ± 10 business days.
World ± 15 business days.
Orders ordered before 17:00 will be send out the next day. 

Our deliveries in the Netherlands will be shipped as a mailbox shipping by Post NL with Track & Trace. Shipping is free for all orders in The Netherlands. 

4.3 Our deliveries outside the Netherlands will be shipped with PostNL with Track and Trace and to receive this shipment a signature is required. International  shipping costs:

- The Netherlands: Always free shipping
- Austria, Belgium, Chez Republic, Denmark, Germany, Luxembourg and the UK: €8,40 and free shipping over €200,-
- Europe far: €13,00 and free shipping over €200,-
- Rest of the world €20,00 and free shipping over €200,-

4.4 If you have accidentally entered the wrong delivery address, chose the wrong delivery option or was not home when the courier service delivered the package – and therefore additional costs apply – CPTN originals is not responsible for these additional shipping costs.

4.5 We always send your order as soon as possible after payment of agreement. CPTN originals always strives to receive your order within the expected delivery time. When this is not possible for some reason (an article is temporarily out of stock or the courier ceases) we will let you know immediately. This can not be a reason to submit a claim.

4.6 Until the moment of delivery CPTN originals is responsible for the order. After delivery, the responsibility is transferred to you.

4.7 Please note that the delivery times mentioned above are the expected delivery times. In case the order is not delivered within the expected period, it is not possible to submit a claim. We will always make every effort to ensure that your order arrives on time.

4.8 If an item is sold out it will state "back soon" on our website. This item will be restocked as soon as possible. 

  1. Trial period

5.1 We love to see our customers happy with their purchase. We advise you to check the quality and the number of products within thirty working days. If something is wrong send an e-mail to info@cptnoriginals.com. If CPTN originals is responsible for a faulty or wrong product delivery we will provide you with a return label. These additional shipping costs are for CPTN originals’ expense. 

  1. Returns & Exchanges

6.1 You can return you order within 30 days and we will refund the money within 14 business days. Return the order to:

CPTN originals 
Houttil 1E 
1811 JL Alkmaar 
The Netherlands 

Make sure you include the return form.

6.2 An article bought on sale (from our sale category) can not be exchanged or returned.

6.3 The return of an article is only possible when the article:
- Is in undamaged state
- Is not worn and/or used
- Includes the original packaging

6.4 For exchange you can return the order (article 6.1) and can order the right product on our website. We refund the money as soon as we received the return. 

6.5 The costs and responsibility of the return shipment are for the customers account.

6.6 If goods are used, worn, damaged or incomplete, we have the right to refuse the returned items.

6.7 Refunds take place within 14 working days after receipt and control.

  1. Guarantee

7.1 After the order delivery CPTN originals gives a one-month guarantee on the quality of the product. If you are not satisfied with the quality of the product, feel free to send us an email to info@cptnoriginals.co, with pictures of the items.

7.2 CPTN originals will propose a suitable alternative. We will decide if we will repair the item, replace the item or refund your money.

7.3 In the case of a refund, the refund will take place within 14 working days after  verification.

7.4 If we repair or replace the item, it can take up to 14 business days.

7.5 The warranty is not applicable if the product has defects caused by improper use, or if you or others have made or attempted to make changes to the product, or if it has been used in a manner for which the item is not intended. 

  1. Retail purchases

8.1 If you bought CPTN originals dockers in a store the products are property of the relevant store.

8.2 In case you have a complaint within the warranty time we advise you to contact the relevant store. A proof of purchase is required to handle your complaint. 

  1. Copyright

9.1 All photos and images used by CPTN originals are protected by copyright. Without written permission from us, photographs and images may not be reproduced and used in public. 

  1. Disputes

10.1 All legal relationships are exclusively governed by Dutch law.

These Terms and Conditions have been last updated and become effective on 09-02-2020