Shipping

Shipping costs at www.cptnoriginals.com are calculated and added during checkout.
The costs of shipping are: 

- The Netherlands: Always free shipping
- Austria, Belgium, Chez Republic, Denmark, Germany, Luxembourg and the UK: €8,40 and free shipping over €200,-
- Europe far: €13,00 and free shipping over €200,-
- Rest of the world €25,00 and free shipping over €200,-

Delivery times

The Netherlands ± 2 business days.
Belgium & Germany ± 5 business days.
Europe ± 10 business days.
World ± 15 business days.
Orders ordered before 17:00 will be send out the next day. 

PLEASE NOTE
  • It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties
  • Order cut-off times are provided as a guideline only and do not take into account possible delays caused by payment authorization
  • We are unable to change the delivery address on orders after shipping

Returns 

If you are not completely satisfied for any reason, we will gladly accept your return within 30 days.
If you are interested in a different size or color, please send us an e-mail at info@cptnoriginals.com. Your new item will be shipped after your return item has been received and processed at our warehouse.
Returns must be unworn, in the state you received them and in the original packaging (including the hand tag).

Please read the return instructions below:  

1) Please fill in the return form that comes with your order

2) Send an e-mail about your return/exchange to info@cptnoriginals.com

3) Send your package to the following address: 

CPTN originals
Houttil 1E 
1811 JL Alkmaar
The Netherlands

Please include the return form in your return package with your name, reason of return and bank details so we can refund your order. 

4) Always keep the track and trace code, until you have heard something from us. We will let you know whether your return is being accepted or declined. You are responsible for making sure that your parcel reaches our warehouse. As soon as we have received your return, we will inspect the items in our warehouse. After approval, we will refund your money as soon as possible, in the same way as you have paid your order. This process will take 14 days at max.

The return and exchange of articles are only possible when the article:
-is in an undamaged state.
-is not worn and/or used.

The return shipping cost are the customers expense. 

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RIGHT OF WITHDRAWAL
If you are not satisfied with the Products you received or have simply changed your mind about purchasing them after we have e-mailed you your Order Confirmation, you can return them within 30 (thirty) calendar days of delivery of the Products and get a refund, this is a right of withdrawal that you can exercise without penalty and without giving any reason.

Please note that while the Products remain in your possession you are responsible for keeping them safe, secure and in good condition.

In case of returns for change of mind (right of withdrawal), you will be fully reimbursed. Only the return shipping cost are the customers expense.

LEGAL GUARANTEE FOR FAULTY GOODS
In addition to the above, we recognize the statutory 2-year (or the longer period that may be set forth by your local law) guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years (or the longer period that may be set forth by your local law) from the purchase. Please note that Products damaged due to wear and tear are not considered faulty.

In case of questions or if you need assistance please contact our customer service. 

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For any other question just send an e-mail to info@cptnoriginals.com, we are always happy to help.